Customer Spotlight

Washington County Hospital & Clinics

TECHNOLOGIES: Safety and Security

Background

Since 1912, Washington County Hospital and Clinics (WCHC) has been providing healthcare services to Iowa’s Washington County and its surrounding residents. The 25-bed critical-access hospital and 43-bed nursing home provide inpatient, outpatient, long-term care, and emergency services. WCHC provides an extensive outpatient surgery department along with radiology and rehabilitation services.

Customer Needs

As part of a $22 million replacement hospital project that included 51,000 square feet of new space and 28,000 square feet of renovated space, WCHC was looking for a modern nurse call solution that not only functioned well and was easy for patients and clinicians to use, but also fit with the look of the new facility.

Solution

CEC implemented a new nurse call solution for WCHC as part of the new construction project in 2008. After this project was complete, WCHC called on CEC for a variety of other technology solutions. After partnering with CEC, Washington County Hospital and Clinics now has:

  • A nurse call solution that includes phone integration, which allows nurses to communicate with patients without being at the nurses’ station.
  • Tamper-proof infant security that isn’t dependent on a computer system. The security system also features reporting capabilities that let staff members run reports and look at data.
  • An access control system with proximity devices that are tied in with the hospital’s fire alarm system.
  • Training and documentation on how to use all of these technology solutions to reap the most benefit.
  • Video surveillance to keep WCHC patients secure during their stay.

Not everything is cookie-cutter perfect. Sometimes you have to make modifications so that systems can work for you, and that’s very easy to do with CEC. The company is big enough to offer a variety of solutions, but small enough that the same people help you every time, which lets you build a repertoire with them.

 

Jennifer Durst MIS Director, Washington County Hospital & Clinics
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