A Passion for Continuous Improvement: Meet Saxon Bean
|When Saxon Bean joined CEC in 2016 as a project coordinator, she was excited to be part of the Project Management Office and put her BS in Management to work in a field she had been interested in for several years.|
Through her project management experiences, she uncovered a hidden talent: She loved documenting processes and taking time to understand how things work. So she became CEC’s first-ever business process architect, learning about the CEC customer journey and how each step could be improved for employees and clients. She also earned Lean Six Sigma Green Belt certification, which prepared her to lead improvement projects.
Today, she is our customer success manager, working closely with her team to give customers a reason to continue to choose partnerships with CEC. Saxon’s work helps CEC provide world-class experiences to customers every day.
Meet CEC’s Customer Success Manager Saxon Bean!
What makes you most excited about working at CEC?
The most exciting thing about CEC is the passion our people have! I get to come to work each week and hear enthusiastic conversations about everything from process changes to planning our next company retreat. It’s amazing to see the drive that everyone around me has to make everything we do the best experience possible for those involved!
What do you enjoy most about what you’re doing right now?
I have always loved working with our customers! I’m passionate about making sure they’re taken care of. I work closely with my team to answer customer questions, resolve issues, and look closely at how what we do each day impacts these interactions. I’m always looking for ways to make each conversation better than the last and make it easier for our customers to do business with us.
Is there a CEC initiative you’ve been involved with that you’re especially proud of?
In 2020, I worked closely with our development group to revamp and relaunch our customer portal. I’m extremely proud and excited to provide this tool for our customers. It allows them to easily access their projects, service tickets. and billings. The goal was to provide an all-in-one tool to get real-time updates and insights into their CEC projects, and I think our team did a great job of bringing that goal to life. We have a lot planned in 2021 to keep building out our portal, and I’m excited to continue improving on this crucial tool for our customers!
How does a typical day play out for you at CEC? What are you responsible for?
The great thing about this role is that there is no typical day for me! Each day presents new challenges and improvement initiatives so we can continue being better than we were the day before. I’m always challenging those around me to think outside the box and move beyond the status quo to come up with new solutions to keep moving the needle.
What’s a fun/interesting fact about you that most people don’t know?
I have never traveled outside of the United States before! Hopefully, I’ll remedy that someday soon, but I enjoy seeing all the unique national and historic treasures that we have here at home, so I’m happy to wander around the United States!
How do you spend your free time?
I spend a great deal of my free time learning different skills, and I really enjoy making things. I’m always finding some home improvement to do around my house and enjoy learning something new, whether it’s woodworking, plumbing, or framing. I also enjoy making things just because—or as gifts for my family/friends, so I’m always tinkering away in my garage or at my dining table. In the summer, you can generally find me outside, getting dirty in my garden, grilling with great people, or traveling.
If you could do one other job at CEC for a day, what would it be?
I’ve always been an administrative-type resource, and I think it would be great to be out in the field for a day with our technicians. We have such a great group of people out there on the front lines. They work hard and have fun, and it would be exciting to step into their shoes for a day. I’m in total awe of their capacity to do the right thing for our customers and would be honored to be counted among them for just a day.
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