Being of Service at All Times: Meet Scott Brumwell
When Scott Brumwell walked through CEC’s doors for the first time in June 1975, it would’ve been hard to guess that, 46 years later, he’d still be part of our team! Scott is our longest-tenured employee: We’re thrilled that he continues to share his talents with us as we celebrate CEC’s 75th anniversary this year.
Although he has served as CEC’s healthcare systems engineer for a few decades, Scott has also filled many other roles throughout the years, including installer, technician, director of customer service, and the director of audio, video, and engineering.
Today, he helps healthcare organizations across Iowa and Wisconsin implement healthcare communications systems to achieve better workflow and higher patient satisfaction. Every day is full of diverse, challenging, and rewarding experiences.
Over many years, the technology changes Scott has experienced have been nothing short of amazing—but his commitment and work ethic are just as noteworthy.
Meet CEC’s Healthcare Systems Engineer Scott Brumwell!
Q: How has our company’s culture changed since you’ve been here?
A: Growing from just a few employees to the size we are today has posed challenges, but one thing remains true: We want to maintain the quality core values that, to me, make CEC who we are: our focus on customer service, technical service, and consultative sales.
Q: What’s your favorite CEC “story”?
A: From Day One, the underlying thread of CEC’s success has always been to “do the right thing,” which was illustrated to me by our founder, Paul Parmer, one morning very early in my career. A customer walked through our door with an issue/concern that CEC had unintentionally created. Paul solved the problem in seconds; he located a very simple part, handed it to the customer, walked him through the installation process (to save them additional expenses), offered to install it himself, and told them there was no charge.
Paul’s actions—and the customer’s gracious reactions to his simple gestures—detailed to me how all customers should be treated. There’s so much more “gray” than “black and white.”
Q: What do you like most about working at CEC?
A: Definitely the people! I’ve been very fortunate and truly honored to be able to work with some of the best. I think everyone says that, but I genuinely believe that it’s true.
Q: What challenges do you see in navigating this year?
A: Obviously, the pandemic is having a tremendous effect on everyone’s daily lives worldwide. We’re working hard to provide our workforce with the ability to continue working while, at the same time, maintaining hope for the return of some form of normal.
Q: Do you have any words of wisdom for new employees?
A: Always keep in mind that we should “be of service” at all times (internally and externally). Integrity, respect, and honesty are some of the most important values you possess. And family always comes first.
Q: What three words best describe CEC?
A: Integrity, partnerships (with our customers), and respect.
Q: What keeps you coming to work every day?
A: The people, the diversity of our technology, and getting to solve customer challenges.