Background
Serving the Eastern Iowa area since 2000, Rogers Concrete Construction (also known as Rogers Ready Mix) is recognized for its work on new commercial and residential projects, as well as additions, tear-outs, and renovation work.
With locations in Anamosa and Marion, the company provides concrete work for foundations, garage floors, parking lots, driveways, and sidewalks.
CustomerNeeds
Rogers Concrete Construction had been using analog radios for years, but the handheld devices were outdated and sound quality suffered. The company was ready to move to a digital system to improve clarity.
Although each of the company’s 25 trucks is equipped with a two-way radio, drivers aren’t always able to answer if they’re busy or focused on something else. To improve communication between drivers and office personnel, staff members also wanted to explore GPS-integration options.
After comparing quotes from several different two-way solutions providers, Rogers Concrete Construction decided to partner with CEC to complete its radio-upgrade project. CEC was already managing the company’s analog radio system and understood the challenges the team faced. Because of the existing relationship, Rogers Concrete Construction was confident about partnering with CEC and knew what level of service and support to expect.
Solution
CEC’s two-way communications team sat down with Rogers Concrete Construction to learn more about what employees wanted from the new radio system, as well as which features would benefit them the most when it came to integrating GPS technology.
After deciding on a new digital Motorola MOTOTRBO radio system and StreetTrek GPS solution, CEC integrated the new technology into all Rogers Concrete Construction trucks and office locations. As a result, employees can now:
- Maintain constant communication between the two office locations and the 25 trucks out on the road
- Count on a dependable, digital two-way communications system that offers clear, quality sound
- Remotely locate any of the company’s trucks at any time without bothering drivers or asking for their locations
- Communicate with customers about when trucks will be arriving or how far away they are
- Call on a trusted team of professionals that is able to troubleshoot and get the GPS system up and running quickly if the system ever goes offline
“I really like working with the two-way communications team at CEC. They answer me right away. They take care of us. The GPS technology is phenomenal. When someone asks where a truck is, we know exactly what to tell them.”