Merkle International
CORPORATE
Merkle International works on glass, cement, and metal projects for a large portfolio of international customers. It offers state-of-the art equipment design for a variety of applications. The company is internationally known for supplying high-quality, reliable refractory systems and related equipment for all types of industrial furnaces.
Customer Needs
Merkle International wanted to replace its aging server infrastructure, and was looking for a company that could provide comprehensive installation services. The organization’s file server was eight years old, and also contained Merkle’s e-mail system. The server had trouble coping with the company’s growing need for e-mail access outside of its domain. With no dedicated IT staff, Merkle employees also wanted to reduce the amount of maintenance required when running a server and tape back-up system.
SOLUTION
CEC designed and installed Merkle’s server and domain, as well as the hosted exchange set-up. CEC also coordinated the initialization of Merkle’s offsite back-up system.
After partnering with CEC, Merkle International has:
- A server and e-mail system that’s easier to maintain. Offsite storage and back-up services mean that Merkle no longer has to physically take tapes to its offsite storage facility, which saves employees time and money.
- Reduced the amount of time spent on troubleshooting and diagnosing e-mail problems. The company’s new server is fast and responsive, and has eliminated the problems Merkle was having with its e-mail system.
- A server that is now sized appropriately. It’s also able to meet Merkle’s requirements as the company continues to grow.
- On-demand IT tech support that can be used when internal staff members don’t have time (or aren’t able) to address difficult computer problems.
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