CEC Systems Care™: Proactive Technology Lifecycle Management
Stop managing technology. Start relying on it.
Managing complex technology shouldn’t pull your team away from the work that matters. SystemsCare™ is CEC’s proactive management program, combining continuous monitoring, preventive maintenance, software updates, and rapid expert support into one agreement. We catch issues before they cause downtime, keep your systems compliant and current, and turn unpredictable repair costs into one predictable expense.
Downtime? Never.
Unplanned downtime is expensive—not just in repair bills, but in lost productivity, missed compliance, and disrupted operations. SystemsCare™ is built to prevent it.
By identifying vulnerabilities early and applying timely fixes, we help you reduce downtime, strengthen security, and stay compliant with codes and regulations—while extending the life of your systems and maximizing the return on your technology investment.
Instead of unpredictable emergency repairs, you get one predictable agreement and a proactive partner watching over your systems every day.
With SystemsCare™, you get a comprehensive, proactive service model that includes:
- Software Maintenance & Licensing: Stay current with essential updates and security patches.
- Proactive Maintenance: Annual system health checks to catch and correct issues before they disrupt your operations.
- Unified Monitoring: Continuous oversight of hardware, software, and field devices to detect and resolve issues early.
- Responsive Service & Support: Fast, expert help when you need it, backed by real-time alerts and detailed reporting.
SYSTEMSCARE™ PROGRAM
With an extended warranty, your organization will receive full parts and labor support on system repairs caused by normal system use including:
- Service callback same business day.
- A technician on-site next business day to troubleshoot and/or repair the equipment during CEC’s normal business hours.
- An extension of the manufacturer’s warranty for covered equipment unable to be repaired on-site will be sent to the manufacturer for factory repair.
Note: Normal use and service does not include negligence, misuse, external force or physical abuse, loss of electrical power or power fluctuation. Lift rental or specialized equipment are not included in coverage.
Have a technical resource for your organization just a phone call away and receive:
- Priority-call support from a trained & certified technician within 1 hour.
- A technician to work with you on remote troubleshooting.
- Technical support on your AV, fire & security, healthcare, IT and two-way communications systems.
Ensure that your organization has technical support any time. Call into our Customer Support Center (CSC) and receive:
- A phone call back within two (2) hours any time.
- A technician will be on-site to troubleshoot your issue within four (4) hours.
- Support for your systems 24x7x365.
Make sure your systems are at optimal performance and in compliance with codes and regulations including:
- Scheduled technical and preventative maintenance visits.
- Systems checks and alterations by technically certified staff to ensure that all equipment is operational.
- Evaluation documentation and reporting for compliance requirements.
Work with CEC to develop a training program for your organization that shows your staff the best ways to utilize the systems. Programs include:
- End-user and technical training to ensure proper usability of the systems.
- Sessions customized for groups or individuals.
- Refresher training for new or current staff members.
Keep your systems current with the latest system upgrades and patches:
- Periodic software upgrades aligning with manufacturer updates.
- Access to manufacturer technical support resources otherwise unavailable.
- Troubleshooting, defect verification and hot-fix support from certified technical staff.
Get Support
Need help? Reach out or use our customer portal for 24/7 service, questions, remote support, and online reporting.